Biblio.com: No customer support! The seller is not held acc...
A Biblio.com customer review by GetHuman user ~Tee from November 20th, 2017
Background on ~Tee's case
GetHuman: ~Tee - can you tell our other Biblio.com customers when your case took place?
~Tee: Sure. It was late at night, on November 12th.
GetHuman: Did you reach out to Biblio.com, and if so, how?
GetHuman: And which of these common Biblio.com customer issues best describes the reason you wanted to talk to them?
(Shows ~Tee a list of common Biblio.com problems)
~Tee: "Overcharge/Strange charge" was why I was trying to call.
~Tee's review of Biblio.com customer service
GetHuman: So how would you sum up your experience for GetHuman's Biblio.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Tee: No customer support! The seller is not held accountable and has not contacted me or confirmed my order for * days. I have contacted the seller twice and have received nothing back. I know for a fact they logged onto their account seeing as they had changed the price listing of the book I had purchased. Which leads me to believe they know of my orders existence. I have contacted Biblio.com customer support and have received nothing but automated email responses... SO FRUSTRATING!
GetHuman: Let's quantify your experience contacting Biblio.com. On a scale of 1 to 5, how easy is it go get help on a Biblio.com problem?
~Tee: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Tee: I'd give them a three out of five on communication.
GetHuman: And what about Biblio.com's ability to quickly and effectively address your problem?
~Tee: For that I would say four out of five.
GetHuman: And finally- any advice for other Biblio.com customers?
~Tee: Call them early in the day or late. Don't forget any personal or account information you might need for Biblio.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Tee taken from his Biblio.com customer service problem that occurred on November 12th, 2017.