Biggsports.com: item ordered on dec ** **** paid for. its jan...

A Biggsports.com customer review by GetHuman user ~Billyjac from November 14th, 2017

Background on ~Billyjac's case

GetHuman: ~Billyjac - can you tell our other Biggsports.com customers when your case took place?
~Billyjac: Yes I can. It was afternoon, on November 5th.
GetHuman: Did you reach out to Biggsports.com, and if so, how?
~Billyjac: I used the 800-742-7610 number I found for on the GetHuman Biggsports.com customer phone number page I was on: Biggsports.com Customer Service Phone Number
GetHuman: And which of these common Biggsports.com customer issues best describes the reason you wanted to talk to them?
(Shows ~Billyjac a list of common Biggsports.com problems)
~Billyjac: "Warranty claim" was why I was trying to call.

~Billyjac's review of Biggsports.com customer service

GetHuman: So how would you sum up your experience for GetHuman's Biggsports.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Billyjac: item ordered on dec ** **** paid for. its jan * ****. No one there has been of any help finding it. It had a * to * day shipping time. It was a Christmas present I guess not now.Would like some help here. Invoice ******. Not good PR. Thanks
GetHuman: Let's quantify your experience contacting Biggsports.com. On a scale of 1 to 5, how easy is it go get help on a Biggsports.com problem?
~Billyjac: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Billyjac: I'd give them a one out of five on communication.
GetHuman: And what about Biggsports.com's ability to quickly and effectively address your problem?
~Billyjac: For that I would say one out of five.
GetHuman: And finally- any advice for other Biggsports.com customers?
~Billyjac: Call them early in the day or late. Don't forget any personal or account information you might need for Biggsports.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Billyjac taken from his Biggsports.com customer service problem that occurred on November 5th, 2017.

Biggsports.com

1.00 of 5 stars | 2 reviews

~Billyjac's Biggsports.com Review

Difficulty of finding help
1 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
1 out of 5 stars

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