Bio-Reference Laboratories, Inc.: The person who helped me was Charlene. First of...
A Bio-Reference Laboratories, Inc. customer review by GetHuman user ~Zan728 from November 21st, 2017
Background on ~Zan728's case
GetHuman: ~Zan728 - can you tell our other Bio-Reference Laboratories, Inc. customers when your case took place?
~Zan728: Sure. It was afternoon, on November 18th.
GetHuman: Did you reach out to Bio-Reference Laboratories, Inc., and if so, how?
GetHuman: And which of these common Bio-Reference Laboratories, Inc. customer issues best describes the reason you wanted to talk to them?
(Shows ~Zan728 a list of common Bio-Reference Laboratories, Inc. problems)
~Zan728: "Warranty claim" was why I was trying to call.
~Zan728's review of Bio-Reference Laboratories, Inc. customer service
GetHuman: So how would you sum up your experience for GetHuman's Bio-Reference Laboratories, Inc. customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Zan728: The person who helped me was Charlene. First of all she has a beautiful voice and she sounds very polite and professional. At our practice, we were out of specimen bags, I had some questions about certain situation. I called in the morning and talked to this another girl, she did help me but not much!*So I called again in the afternoon, this girl Charlene was polite and completely understood and helped me out what I was asking for exactly. She did not only tranferred me to that department but also explained my problem to the other department to help me out. It took two minutes my problem was solved. I really appreciates Charlene patiences, communication and effort to help me out. Thank you Charlene and thank you for having her in costumer services.
GetHuman: Let's quantify your experience contacting Bio-Reference Laboratories, Inc.. On a scale of 1 to 5, how easy is it go get help on a Bio-Reference Laboratories, Inc. problem?
~Zan728: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Zan728: I'd give them a five out of five on communication.
GetHuman: And what about Bio-Reference Laboratories, Inc.'s ability to quickly and effectively address your problem?
~Zan728: For that I would say five out of five.
GetHuman: And finally- any advice for other Bio-Reference Laboratories, Inc. customers?
~Zan728: Call them early in the day or late. Don't forget any personal or account information you might need for Bio-Reference Laboratories, Inc. to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Zan728 taken from his Bio-Reference Laboratories, Inc. customer service problem that occurred on November 18th, 2017.
Bio-Reference Laboratories, Inc.
3.50 of 5 stars | 3 reviews
~Zan728's Bio-Reference Laboratories, Inc. Review
Difficulty of finding help
3 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
4 out of 5 stars
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