Birchbox: Initial wait was less than a minute* took aroun...
A Birchbox customer review by GetHuman user ~rebeccaw from November 27th, 2017
Background on ~rebeccaw's case
GetHuman: ~rebeccaw - can you tell our other Birchbox customers when your case took place?
~rebeccaw: Sure. It was middle of the night, on November 17th.
GetHuman: Did you reach out to Birchbox, and if so, how?
GetHuman: And which of these common Birchbox customer issues best describes the reason you wanted to talk to them?
(Shows ~rebeccaw a list of common Birchbox problems)
~rebeccaw: "Refund" was why I was trying to contact.
~rebeccaw's review of Birchbox customer service
GetHuman: So how would you sum up your experience for GetHuman's Birchbox customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~rebeccaw: Initial wait was less than a minute* took around *-* minutes total for her to fix the problem (reship damaged samples). Very friendly and helpful and apologetic. Happy with the customer service!
GetHuman: Let's quantify your experience contacting Birchbox. On a scale of 1 to 5, how easy is it go get help on a Birchbox problem?
~rebeccaw: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~rebeccaw: I'd give them a three out of five on communication.
GetHuman: And what about Birchbox's ability to quickly and effectively address your problem?
~rebeccaw: For that I would say five out of five.
GetHuman: And finally- any advice for other Birchbox customers?
~rebeccaw: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Birchbox to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~rebeccaw taken from his Birchbox customer service problem that occurred on November 17th, 2017.