Birchbox: There was an address query and my box was delayed
A Birchbox customer review by GetHuman user GetHuman-lydiamoo from December 9th, 2017
Background on GetHuman-lydiamoo's case
GetHuman: GetHuman-lydiamoo - can you tell our other Birchbox customers when your case took place?
GetHuman-lydiamoo: Yes. It was middle of the night, on December 5th.
GetHuman: Did you reach out to Birchbox, and if so, how?
GetHuman: And which of these common Birchbox customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-lydiamoo a list of common Birchbox problems)
GetHuman-lydiamoo: "Cancel or change account" was why I was trying to contact.
GetHuman-lydiamoo's review of Birchbox customer service
GetHuman: So how would you sum up your experience for GetHuman's Birchbox customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-lydiamoo: There was an address query and my box was delayed
GetHuman: Can you tell the rest of us a bit more from what happened on 12/05/17?
GetHuman-lydiamoo: I have updated my address as it wasn't right on my account and my box should have been delivered today
GetHuman: Let's quantify your experience contacting Birchbox. On a scale of 1 to 5, how easy is it go get help on a Birchbox problem?
GetHuman-lydiamoo: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-lydiamoo: I'd give them a five out of five on communication.
GetHuman: And what about Birchbox's ability to quickly and effectively address your problem?
GetHuman-lydiamoo: For that I would say three out of five.
GetHuman: And finally- any advice for other Birchbox customers?
GetHuman-lydiamoo: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Birchbox to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-lydiamoo taken from his Birchbox customer service problem that occurred on December 5th, 2017.