Black & Decker: Auto dialer called back after * minutes and tol...
A Black & Decker customer review by GetHuman user ~Jay from November 7th, 2017
Background on ~Jay's case
GetHuman: ~Jay - can you tell our other Black & Decker customers when your case took place?
~Jay: Yup. It was middle of the night, on November 2nd.
GetHuman: Did you reach out to Black & Decker, and if so, how?
GetHuman: And which of these common Black & Decker customer issues best describes the reason you wanted to talk to them?
(Shows ~Jay a list of common Black & Decker problems)
~Jay: "Repairs" was why I was trying to call.
~Jay's review of Black & Decker customer service
GetHuman: So how would you sum up your experience for GetHuman's Black & Decker customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Jay: Auto dialer called back after * minutes and told me to press one for a "survey". I pressed * and it disconnected me. Agent never picked up or called back. Avoid!
GetHuman: Let's quantify your experience contacting Black & Decker. On a scale of 1 to 5, how easy is it go get help on a Black & Decker problem?
~Jay: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Jay: I'd give them a two out of five on communication.
GetHuman: And what about Black & Decker's ability to quickly and effectively address your problem?
~Jay: For that I would say five out of five.
GetHuman: And finally- any advice for other Black & Decker customers?
~Jay: Call them early in the day or late. Don't forget any personal or account information you might need for Black & Decker to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Jay taken from his Black & Decker customer service problem that occurred on November 2nd, 2017.