Black & Decker: Crystal didn't ask any unnecessary questions...

A Black & Decker customer review by GetHuman user ~Lu from November 27th, 2017

Background on ~Lu's case

GetHuman: ~Lu - can you tell our other Black & Decker customers when your case took place?
~Lu: Yup. It was middle of the night, on November 18th.
GetHuman: Did you reach out to Black & Decker, and if so, how?
~Lu: I used the 800-544-6986 number I found for on the GetHuman Black & Decker customer phone number page I was on: Black & Decker Customer Service Phone Number
GetHuman: And which of these common Black & Decker customer issues best describes the reason you wanted to talk to them?
(Shows ~Lu a list of common Black & Decker problems)
~Lu: "Complaint" was why I was trying to call.

~Lu's review of Black & Decker customer service

GetHuman: So how would you sum up your experience for GetHuman's Black & Decker customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Lu: Crystal didn't ask any unnecessary questions - just resolved the problem and sending the part to fix my problem of excessive line feed. Yea!!!
GetHuman: Let's quantify your experience contacting Black & Decker. On a scale of 1 to 5, how easy is it go get help on a Black & Decker problem?
~Lu: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Lu: I'd give them a four out of five on communication.
GetHuman: And what about Black & Decker's ability to quickly and effectively address your problem?
~Lu: For that I would say three out of five.
GetHuman: And finally- any advice for other Black & Decker customers?
~Lu: Call them early in the day or late. Don't forget any personal or account information you might need for Black & Decker to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Lu taken from his Black & Decker customer service problem that occurred on November 18th, 2017.

Black & Decker

4.15 of 5 stars | 103 reviews

~Lu's Black & Decker Review

Difficulty of finding help
5 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
4 out of 5 stars

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