Black & Decker: I had called yesterday...different number...and...
A Black & Decker customer review by GetHuman user GetHuman-316343 from November 26th, 2017
Background on GetHuman-316343's case
GetHuman: GetHuman-316343 - can you tell our other Black & Decker customers when your case took place?
GetHuman-316343: Yup. It was evening, on November 21st.
GetHuman: Did you reach out to Black & Decker, and if so, how?
GetHuman: And which of these common Black & Decker customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-316343 a list of common Black & Decker problems)
GetHuman-316343: "Product review" was why I was trying to call.
GetHuman-316343's review of Black & Decker customer service
GetHuman: So how would you sum up your experience for GetHuman's Black & Decker customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-316343: I had called yesterday...different number...and the customer service was excellent yesterday and today. The lady today was aware of my call yesterday and took good care of me and what I wanted to know. The lady yesterday was extremely helpful and much better than any to no help I got at Home Depot with my product.
GetHuman: Let's quantify your experience contacting Black & Decker. On a scale of 1 to 5, how easy is it go get help on a Black & Decker problem?
GetHuman-316343: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-316343: I'd give them a five out of five on communication.
GetHuman: And what about Black & Decker's ability to quickly and effectively address your problem?
GetHuman-316343: For that I would say two out of five.
GetHuman: And finally- any advice for other Black & Decker customers?
GetHuman-316343: Call them early in the day or late. Don't forget any personal or account information you might need for Black & Decker to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-316343 taken from his Black & Decker customer service problem that occurred on November 21st, 2017.