Black & Decker: i called about the coffee maker i purchased at...
A Black & Decker customer review by GetHuman user ~Little Bit from November 22nd, 2017
Background on ~Little Bit's case
GetHuman: ~Little Bit - can you tell our other Black & Decker customers when your case took place?
~Little Bit: Yeah. It was morning, on November 19th.
GetHuman: Did you reach out to Black & Decker, and if so, how?
GetHuman: And which of these common Black & Decker customer issues best describes the reason you wanted to talk to them?
(Shows ~Little Bit a list of common Black & Decker problems)
~Little Bit: "Where to buy" was why I was trying to call.
~Little Bit's review of Black & Decker customer service
GetHuman: So how would you sum up your experience for GetHuman's Black & Decker customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Little Bit: i called about the coffee maker i purchased at Wal-mart. and the rep. said it would take about * weeks to get a new brew basket. in the mean time ti guess i.m not suppost to drink coffee. She then suguested i return to pot to Wal-mart. and get a new one from them. I already did try that. BUt seeing I did not have a receipt they would not exchange it for me. When I tried to tell that to the rep.see had gotten rude with me. I told her I would no longer buy anything with the black and decker name on it and the things I now own I would be replacing with another brand.
GetHuman: Let's quantify your experience contacting Black & Decker. On a scale of 1 to 5, how easy is it go get help on a Black & Decker problem?
~Little Bit: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Little Bit: I'd give them a three out of five on communication.
GetHuman: And what about Black & Decker's ability to quickly and effectively address your problem?
~Little Bit: For that I would say five out of five.
GetHuman: And finally- any advice for other Black & Decker customers?
~Little Bit: Call them early in the day or late. Don't forget any personal or account information you might need for Black & Decker to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Little Bit taken from his Black & Decker customer service problem that occurred on November 19th, 2017.