Black & Decker: After *-* uses the glass lid totally shattered...
A Black & Decker customer review by GetHuman user ~dollyskid 1946 from November 23rd, 2017
Background on ~dollyskid 1946's case
GetHuman: ~dollyskid 1946 - can you tell our other Black & Decker customers when your case took place?
~dollyskid 1946: Yes I can. It was middle of the night, on November 15th.
GetHuman: Did you reach out to Black & Decker, and if so, how?
GetHuman: And which of these common Black & Decker customer issues best describes the reason you wanted to talk to them?
(Shows ~dollyskid 1946 a list of common Black & Decker problems)
~dollyskid 1946: "Warranty claim" was why I was trying to call.
~dollyskid 1946's review of Black & Decker customer service
GetHuman: So how would you sum up your experience for GetHuman's Black & Decker customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~dollyskid 1946: After *-* uses the glass lid totally shattered and to replace it is $**.** which I find ridiculous, especially when I am not responsible for the damage! ***-***-****
GetHuman: Let's quantify your experience contacting Black & Decker. On a scale of 1 to 5, how easy is it go get help on a Black & Decker problem?
~dollyskid 1946: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~dollyskid 1946: I'd give them a two out of five on communication.
GetHuman: And what about Black & Decker's ability to quickly and effectively address your problem?
~dollyskid 1946: For that I would say five out of five.
GetHuman: And finally- any advice for other Black & Decker customers?
~dollyskid 1946: Call them early in the day or late. Don't forget any personal or account information you might need for Black & Decker to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~dollyskid 1946 taken from his Black & Decker customer service problem that occurred on November 15th, 2017.