Blackberry: I called about a phone problem because I can't...
A Blackberry customer review by GetHuman user GetHuman-374069 from November 18th, 2017
Background on GetHuman-374069's case
GetHuman: GetHuman-374069 - can you tell our other Blackberry customers when your case took place?
GetHuman-374069: Yes. It was evening, on November 12th.
GetHuman: Did you reach out to Blackberry, and if so, how?
GetHuman: And which of these common Blackberry customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-374069 a list of common Blackberry problems)
GetHuman-374069: "Where to buy" was why I was trying to call.
GetHuman-374069's review of Blackberry customer service
GetHuman: So how would you sum up your experience for GetHuman's Blackberry customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-374069: I called about a phone problem because I can't get into my phone to reset my email as I don't remember my username and password. I understand that it is only for the playbook but I thought he would at least be nice and try to help me figure out who I can contact...I have pretty much never been treated as poorly as Ricardo treated me...he was exceptionally rude.
GetHuman: Let's quantify your experience contacting Blackberry. On a scale of 1 to 5, how easy is it go get help on a Blackberry problem?
GetHuman-374069: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-374069: I'd give them a three out of five on communication.
GetHuman: And what about Blackberry's ability to quickly and effectively address your problem?
GetHuman-374069: For that I would say two out of five.
GetHuman: And finally- any advice for other Blackberry customers?
GetHuman-374069: Call them early in the day or late. Don't forget any personal or account information you might need for Blackberry to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-374069 taken from his Blackberry customer service problem that occurred on November 12th, 2017.