Blackberry: Red flag- this company actively seeks to avoid...

A Blackberry customer review by GetHuman user ~GG from November 27th, 2017

Background on ~GG's case

GetHuman: ~GG - can you tell our other Blackberry customers when your case took place?
~GG: Yes I can. It was afternoon, on November 18th.
GetHuman: Did you reach out to Blackberry, and if so, how?
~GG: I used the 877-255-2377 number I found for on the GetHuman Blackberry customer phone number page I was on: Blackberry Customer Service Phone Number
GetHuman: And which of these common Blackberry customer issues best describes the reason you wanted to talk to them?
Shows ~GG a list of common Blackberry problems
~GG: "Returns" was why I was trying to call.

~GG's review of Blackberry customer service

GetHuman: So how would you sum up your experience for GetHuman's Blackberry customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~GG: Red flag- this company actively seeks to avoid your customer service needs. It is bizarre how you have to go on an actual exploration hunt to get a phone number and then they basically tell you- we can not help you. Call your phone provider and they will re-direct you to our complimentary support. Complimentary- well, thanks for doing me a favor...not!!! What has this world come to? Back in the day businesses that were this lacking would be closed down.
GetHuman: Let's quantify your experience contacting Blackberry. On a scale of 1 to 5, how easy is it go get help on a Blackberry problem?
~GG: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~GG: I'd give them a five out of five on communication.
GetHuman: And what about Blackberry's ability to quickly and effectively address your problem?
~GG: For that I would say two out of five.
GetHuman: And finally- any advice for other Blackberry customers?
~GG: Call them early in the day or late. Don't forget any personal or account information you might need for Blackberry to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~GG taken from his Blackberry customer service problem that occurred on November 18th, 2017.

Blackberry

1.63 of 5 stars | 48 reviews
Blackberry ReviewsBlackberry's Phone NumberAll Blackberry contact infoGeneral Blackberry customer service info
~GG's Blackberry Review
Difficulty of finding help
2 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
3 out of 5 stars
GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Blackberry, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Blackberry in any way.
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