Blackberry: The woman I spoke to was completely useless and...

A Blackberry customer review by GetHuman user ~Aggravated from November 21st, 2017

Background on ~Aggravated's case

GetHuman: ~Aggravated - can you tell our other Blackberry customers when your case took place?
~Aggravated: Yes I can. It was afternoon, on November 18th.
GetHuman: Did you reach out to Blackberry, and if so, how?
~Aggravated: I used the 877-255-2377 number I found for on the GetHuman Blackberry customer phone number page I was on: Blackberry Customer Service Phone Number
GetHuman: And which of these common Blackberry customer issues best describes the reason you wanted to talk to them?
Shows ~Aggravated a list of common Blackberry problems
~Aggravated: "Warranty claim" was why I was trying to call.

~Aggravated's review of Blackberry customer service

GetHuman: So how would you sum up your experience for GetHuman's Blackberry customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Aggravated: The woman I spoke to was completely useless and basically said if I had any issues I should contact the vendor whom I purchased the phone from and they would contact blackberry. So basically I should just sit tight and continue with a phone that has issues until they get back to me. In other words I should have just gotten an Iphone and I could have just walked into the store and gotten assistance immediatly instead of having a useless woman waste my time and then put me on hold to get a "supervisor" and instead hang up.
GetHuman: Let's quantify your experience contacting Blackberry. On a scale of 1 to 5, how easy is it go get help on a Blackberry problem?
~Aggravated: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Aggravated: I'd give them a one out of five on communication.
GetHuman: And what about Blackberry's ability to quickly and effectively address your problem?
~Aggravated: For that I would say five out of five.
GetHuman: And finally- any advice for other Blackberry customers?
~Aggravated: Call them early in the day or late. Don't forget any personal or account information you might need for Blackberry to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Aggravated taken from his Blackberry customer service problem that occurred on November 18th, 2017.

Blackberry

1.63 of 5 stars | 48 reviews
Blackberry ReviewsBlackberry's Phone NumberAll Blackberry contact infoGeneral Blackberry customer service info
~Aggravated's Blackberry Review
Difficulty of finding help
3 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
3 out of 5 stars
GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Blackberry, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Blackberry in any way.
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