i have a big problem with my blackberry and i c...
A Blackberry customer review by GetHuman user ~Fera from November 12th, 2017
Background on ~Fera's case
GetHuman: ~Fera - can you tell our other Blackberry customers when your case took place?
~Fera: Yes I can. It was middle of the night, on November 10th.
GetHuman: Did you reach out to Blackberry, and if so, how?
GetHuman: And which of these common Blackberry customer issues best describes the reason you wanted to talk to them?
(Shows ~Fera a list of common Blackberry problems)
~Fera: "Complaint" was why I was trying to call.
~Fera's review of Blackberry customer service
GetHuman: So how would you sum up your experience for GetHuman's Blackberry customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Fera: i have a big problem with my blackberry and i couldn't find any online customer service for asking a help.. it's horrible while all techology being modern but at here there's no online customer service.. i can't believe it!
GetHuman: Let's quantify your experience contacting Blackberry. On a scale of 1 to 5, how easy is it go get help on a Blackberry problem?
~Fera: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Fera: I'd give them a one out of five on communication.
GetHuman: And what about Blackberry's ability to quickly and effectively address your problem?
~Fera: For that I would say one out of five.
GetHuman: And finally- any advice for other Blackberry customers?
~Fera: Call them early in the day or late. Don't forget any personal or account information you might need for Blackberry to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Fera taken from his Blackberry customer service problem that occurred on November 10th, 2017.