Blue Cross/Blue Shield (IL): Does not matter what questions you answer, or h...

A Blue Cross/Blue Shield (IL) customer review by GetHuman user GetHuman-12863 from November 23rd, 2017

Background on GetHuman-12863's case

GetHuman: GetHuman-12863 - can you tell our other Blue Cross/Blue Shield (IL) customers when your case took place?
GetHuman-12863: Yup. It was evening, on November 13th.
GetHuman: Did you reach out to Blue Cross/Blue Shield (IL), and if so, how?
GetHuman-12863: I used the 800-327-8497 number I found for on the GetHuman Blue Cross/Blue Shield (IL) customer phone number page I was on: Blue Cross/Blue Shield (IL) Customer Service Phone Number
GetHuman: And which of these common Blue Cross/Blue Shield (IL) customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-12863 a list of common Blue Cross/Blue Shield (IL) problems)
GetHuman-12863: "Find a provider" was why I was trying to call.

GetHuman-12863's review of Blue Cross/Blue Shield (IL) customer service

GetHuman: So how would you sum up your experience for GetHuman's Blue Cross/Blue Shield (IL) customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-12863: Does not matter what questions you answer, or how many times you ask to speak to a real live person it gives you the run around. Some people DO NOT have time to sit around and listen to a automated service repeat everything you enter, ask you the same question over and over and over! I am beyond frustrated.
GetHuman: Let's quantify your experience contacting Blue Cross/Blue Shield (IL). On a scale of 1 to 5, how easy is it go get help on a Blue Cross/Blue Shield (IL) problem?
GetHuman-12863: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-12863: I'd give them a four out of five on communication.
GetHuman: And what about Blue Cross/Blue Shield (IL)'s ability to quickly and effectively address your problem?
GetHuman-12863: For that I would say five out of five.
GetHuman: And finally- any advice for other Blue Cross/Blue Shield (IL) customers?
GetHuman-12863: Call them early in the day or late. Don't forget any personal or account information you might need for Blue Cross/Blue Shield (IL) to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-12863 taken from his Blue Cross/Blue Shield (IL) customer service problem that occurred on November 13th, 2017.

Blue Cross/Blue Shield (IL)

2.50 of 5 stars | 26 reviews

GetHuman-12863's Blue Cross/Blue Shield (IL) Review

Difficulty of finding help
5 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
5 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Blue Cross/Blue Shield (IL), sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Blue Cross/Blue Shield (IL) in any way.

Was this page helpful?YesNeeds work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!