Blue Cross/Blue Shield (IL): Each person sends you to another number. When...
A Blue Cross/Blue Shield (IL) customer review by GetHuman user ~anonymous from November 21st, 2017
Background on ~anonymous's case
GetHuman: ~anonymous - can you tell our other Blue Cross/Blue Shield (IL) customers when your case took place?
~anonymous: Yes. It was evening, on November 15th.
GetHuman: Did you reach out to Blue Cross/Blue Shield (IL), and if so, how?
GetHuman: And which of these common Blue Cross/Blue Shield (IL) customer issues best describes the reason you wanted to talk to them?
(Shows ~anonymous a list of common Blue Cross/Blue Shield (IL) problems)
~anonymous: "Renew coverage" was why I was trying to call.
~anonymous's review of Blue Cross/Blue Shield (IL) customer service
GetHuman: So how would you sum up your experience for GetHuman's Blue Cross/Blue Shield (IL) customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~anonymous: Each person sends you to another number. When you finally get a person, the information you're given is totally inaccurate. Expect to get your "membership letter and card" in the mail over a month after you attempt to enroll. The information will be inaccurate and you'll have to do all of this all over again.
GetHuman: Let's quantify your experience contacting Blue Cross/Blue Shield (IL). On a scale of 1 to 5, how easy is it go get help on a Blue Cross/Blue Shield (IL) problem?
~anonymous: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~anonymous: I'd give them a four out of five on communication.
GetHuman: And what about Blue Cross/Blue Shield (IL)'s ability to quickly and effectively address your problem?
~anonymous: For that I would say one out of five.
GetHuman: And finally- any advice for other Blue Cross/Blue Shield (IL) customers?
~anonymous: Call them early in the day or late. Don't forget any personal or account information you might need for Blue Cross/Blue Shield (IL) to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~anonymous taken from his Blue Cross/Blue Shield (IL) customer service problem that occurred on November 15th, 2017.