Blue Cross Blue Shield (MI): Horrible service!!
A Blue Cross Blue Shield (MI) customer review by GetHuman user GetHuman-rockerb from November 29th, 2017
Background on GetHuman-rockerb's case
GetHuman: GetHuman-rockerb - can you tell our other Blue Cross Blue Shield (MI) customers when your case took place?
GetHuman-rockerb: Yes I can. It was morning, on November 21st.
GetHuman: Did you reach out to Blue Cross Blue Shield (MI), and if so, how?
GetHuman: And which of these common Blue Cross Blue Shield (MI) customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-rockerb a list of common Blue Cross Blue Shield (MI) problems)
GetHuman-rockerb: "Update account information" was why I was trying to call.
GetHuman-rockerb's review of Blue Cross Blue Shield (MI) customer service
GetHuman: So how would you sum up your experience for GetHuman's Blue Cross Blue Shield (MI) customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-rockerb: Horrible service!!
GetHuman: Can you tell the rest of us a bit more from what happened on 11/21/17?
GetHuman-rockerb: The number was for a sales department, but they transferred me to a human in customer service who *attempted* to help me. She was dumber than a rock and didn't know what she was doing. According to her, I work for a "cycligist" where we do "psycho testing". *Day **: Called back but ended up getting a hold of the same person I spoke to yesterday that gave me wrong benefit info. I asked to speak to someone else and she claimed there was no one else. I said is there seriously NO ONE else that works in your department? She admitted there was but was supposedly unable to transfer me to someone else. I told her I'd call back as I'd rather talk to someone else. So tried again later and got a hold of a different girl who gave me the same incorrect benefit info. I insisted on speaking to a supervisor and she said she was right and I didn't need to speak to anyone else. I kept insisting. She finally said she would connect me to a supervisor. After being on hold for several minutes, she came back on saying *she* spoke to the supervisor for me and that I was actually correct but still refused to let me speak to the supervisor personally. These people need to either fire the idiots or properly train them. I'm SO glad I don't have to deal with them. I'm not even sure why a person that lives SO far south has BCBS-Michigan unless maybe their employer's corporate office is in Michigan?
GetHuman: Let's quantify your experience contacting Blue Cross Blue Shield (MI). On a scale of 1 to 5, how easy is it go get help on a Blue Cross Blue Shield (MI) problem?
GetHuman-rockerb: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-rockerb: I'd give them a three out of five on communication.
GetHuman: And what about Blue Cross Blue Shield (MI)'s ability to quickly and effectively address your problem?
GetHuman-rockerb: For that I would say four out of five.
GetHuman: And finally- any advice for other Blue Cross Blue Shield (MI) customers?
GetHuman-rockerb: Call them early in the day or late. Don't forget any personal or account information you might need for Blue Cross Blue Shield (MI) to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-rockerb taken from his Blue Cross Blue Shield (MI) customer service problem that occurred on November 21st, 2017.