Blue Shield (CA): Called, waited for ** minutes, the rep cannot b...
A Blue Shield (CA) customer review by GetHuman user ~Jason from November 21st, 2017
Background on ~Jason's case
GetHuman: ~Jason - can you tell our other Blue Shield (CA) customers when your case took place?
~Jason: Yes I can. It was morning, on November 14th.
GetHuman: Did you reach out to Blue Shield (CA), and if so, how?
GetHuman: And which of these common Blue Shield (CA) customer issues best describes the reason you wanted to talk to them?
(Shows ~Jason a list of common Blue Shield (CA) problems)
~Jason: "Renew coverage" was why I was trying to call.
~Jason's review of Blue Shield (CA) customer service
GetHuman: So how would you sum up your experience for GetHuman's Blue Shield (CA) customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Jason: Called, waited for ** minutes, the rep cannot be bothered and has a difficult time understanding English. Asked about the pre-authorization needed from the insurance company, the rep kept repeating to tell me to call my doctor.**This is fine, but when I asked why I can't find out the information from them directly, he proceeded to lecture me on why it is for my own good that the doctor contacts them for pre-authorization so I am not self-medicating. Totally what I wasn't asking about. Asked to speak to a supervisor and the rep just put me back on the waiting que.
GetHuman: Let's quantify your experience contacting Blue Shield (CA). On a scale of 1 to 5, how easy is it go get help on a Blue Shield (CA) problem?
~Jason: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Jason: I'd give them a five out of five on communication.
GetHuman: And what about Blue Shield (CA)'s ability to quickly and effectively address your problem?
~Jason: For that I would say five out of five.
GetHuman: And finally- any advice for other Blue Shield (CA) customers?
~Jason: Call them early in the day or late. Don't forget any personal or account information you might need for Blue Shield (CA) to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Jason taken from his Blue Shield (CA) customer service problem that occurred on November 14th, 2017.