Boost Mobile: I can't even record how long my wait is because...
A Boost Mobile customer review by GetHuman user ~BoostMobileSUX from November 23rd, 2017
Background on ~BoostMobileSUX's case
GetHuman: ~BoostMobileSUX - can you tell our other Boost Mobile customers when your case took place?
~BoostMobileSUX: Yup. It was late at night, on November 13th.
GetHuman: Did you reach out to Boost Mobile, and if so, how?
GetHuman: And which of these common Boost Mobile customer issues best describes the reason you wanted to talk to them?
(Shows ~BoostMobileSUX a list of common Boost Mobile problems)
~BoostMobileSUX: "Device Support" was why I was trying to call.
~BoostMobileSUX's review of Boost Mobile customer service
GetHuman: So how would you sum up your experience for GetHuman's Boost Mobile customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~BoostMobileSUX: I can't even record how long my wait is because they don't have the numbers for it! I NEVER got a response!!! There was never a human being available, they switch on the machine and assume that is going to be helpful. Machines are not customer service, machines can't help people, machines don't do anything except repeat themselves and hang up on customers! Get a REAL customer service line! I have never heard of giving a review on non-existent customer service. People aren't paying good money to be ignored and paying the amount necessary to turn on a phone so that they are stuck with no phone and a card with numbers on it that apparently mean nothing!!!
GetHuman: Let's quantify your experience contacting Boost Mobile. On a scale of 1 to 5, how easy is it go get help on a Boost Mobile problem?
~BoostMobileSUX: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~BoostMobileSUX: I'd give them a four out of five on communication.
GetHuman: And what about Boost Mobile's ability to quickly and effectively address your problem?
~BoostMobileSUX: For that I would say five out of five.
GetHuman: And finally- any advice for other Boost Mobile customers?
~BoostMobileSUX: Call them early in the day or late. Don't forget any personal or account information you might need for Boost Mobile to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~BoostMobileSUX taken from his Boost Mobile customer service problem that occurred on November 13th, 2017.