I called Bose because I couldn't hear myself th...
A Bose customer review by GetHuman user ~PaulS from November 23rd, 2017
Background on ~PaulS's case
GetHuman: ~PaulS - can you tell our other Bose customers when your case took place?
~PaulS: Yes I can. It was afternoon, on November 19th.
GetHuman: Did you reach out to Bose, and if so, how?
GetHuman: And which of these common Bose customer issues best describes the reason you wanted to talk to them?
(Shows ~PaulS a list of common Bose problems)
~PaulS: "Technical support" was why I was trying to call.
~PaulS's review of Bose customer service
GetHuman: So how would you sum up your experience for GetHuman's Bose customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~PaulS: I called Bose because I couldn't hear myself through the built-in microphone on my QC** headphones when attached to my IPhone. The rep was very helpful. He informed me that the phone cord is built this way intentionally to prevent feedback. The workaround is to remove one side of the headphones when taking a call this way since I can still be heard over the microphone in this fashion while I keep my hands free to take notes.
GetHuman: Let's quantify your experience contacting Bose. On a scale of 1 to 5, how easy is it go get help on a Bose problem?
~PaulS: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~PaulS: I'd give them a five out of five on communication.
GetHuman: And what about Bose's ability to quickly and effectively address your problem?
~PaulS: For that I would say five out of five.
GetHuman: And finally- any advice for other Bose customers?
~PaulS: Call them early in the day or late. Don't forget any personal or account information you might need for Bose to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~PaulS taken from his Bose customer service problem that occurred on November 19th, 2017.