Bose: My Cinemate Series II system quit working after...
A Bose customer review by GetHuman user ~smithfan4152 from November 22nd, 2017
Background on ~smithfan4152's case
GetHuman: ~smithfan4152 - can you tell our other Bose customers when your case took place?
~smithfan4152: Yup. It was afternoon, on November 17th.
GetHuman: Did you reach out to Bose, and if so, how?
GetHuman: And which of these common Bose customer issues best describes the reason you wanted to talk to them?
(Shows ~smithfan4152 a list of common Bose problems)
~smithfan4152: "Where to buy" was why I was trying to call.
~smithfan4152's review of Bose customer service
GetHuman: So how would you sum up your experience for GetHuman's Bose customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~smithfan4152: My Cinemate Series II system quit working after a comcast installation. The Tech was most helpful in trouble shooting the problem, being the remote needed to be replaced. * Stars is somehow not enough.*Thanks again for your quick and complete service.
GetHuman: Let's quantify your experience contacting Bose. On a scale of 1 to 5, how easy is it go get help on a Bose problem?
~smithfan4152: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~smithfan4152: I'd give them a four out of five on communication.
GetHuman: And what about Bose's ability to quickly and effectively address your problem?
~smithfan4152: For that I would say five out of five.
GetHuman: And finally- any advice for other Bose customers?
~smithfan4152: Call them early in the day or late. Don't forget any personal or account information you might need for Bose to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~smithfan4152 taken from his Bose customer service problem that occurred on November 17th, 2017.