Bradford Exchange: I was told my wife would get her ring by Mother...
A Bradford Exchange customer review by GetHuman user ~mad mother from November 27th, 2017
Background on ~mad mother's case
GetHuman: ~mad mother - can you tell our other Bradford Exchange customers when your case took place?
~mad mother: Sure. It was evening, on November 25th.
GetHuman: Did you reach out to Bradford Exchange, and if so, how?
GetHuman: And which of these common Bradford Exchange customer issues best describes the reason you wanted to talk to them?
(Shows ~mad mother a list of common Bradford Exchange problems)
~mad mother: "Track a Package" was why I was trying to call.
~mad mother's review of Bradford Exchange customer service
GetHuman: So how would you sum up your experience for GetHuman's Bradford Exchange customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~mad mother: I was told my wife would get her ring by Mothers Day.I tracked it and it said,the ring would ship on the **th.clearly well after Mother's Day.I called and basically your rep lied to get me off the phone.It is May **th and we are still waiting for my wife's Mother's ring.I will never do business with this company again and I will warn others not to also.
GetHuman: Let's quantify your experience contacting Bradford Exchange. On a scale of 1 to 5, how easy is it go get help on a Bradford Exchange problem?
~mad mother: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~mad mother: I'd give them a three out of five on communication.
GetHuman: And what about Bradford Exchange's ability to quickly and effectively address your problem?
~mad mother: For that I would say five out of five.
GetHuman: And finally- any advice for other Bradford Exchange customers?
~mad mother: Call them early in the day or late. Don't forget any personal or account information you might need for Bradford Exchange to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~mad mother taken from his Bradford Exchange customer service problem that occurred on November 25th, 2017.