Broadspire: Checks aren't coming any longer and were very s...

A Broadspire customer review by GetHuman user ~Stan Herring from November 24th, 2017

Background on ~Stan Herring's case

GetHuman: ~Stan Herring - can you tell our other Broadspire customers when your case took place?
~Stan Herring: Sure. It was morning, on November 21st.
GetHuman: Did you reach out to Broadspire, and if so, how?
~Stan Herring: I used the 800-800-7885 number I found for on the GetHuman Broadspire customer phone number page I was on: Broadspire Customer Service Phone Number
GetHuman: And which of these common Broadspire customer issues best describes the reason you wanted to talk to them?
(Shows ~Stan Herring a list of common Broadspire problems)
~Stan Herring: "Update account information" was why I was trying to call.

~Stan Herring's review of Broadspire customer service

GetHuman: So how would you sum up your experience for GetHuman's Broadspire customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Stan Herring: Checks aren't coming any longer and were very sporadic befor ********. last check received was ********. I was on a weekly check of $***.**, now who knows ? *I dont even have the gas to get to my therapy appointment. You guys dont care about us.The VA does a better job than yall.
GetHuman: Let's quantify your experience contacting Broadspire. On a scale of 1 to 5, how easy is it go get help on a Broadspire problem?
~Stan Herring: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Stan Herring: I'd give them a one out of five on communication.
GetHuman: And what about Broadspire's ability to quickly and effectively address your problem?
~Stan Herring: For that I would say four out of five.
GetHuman: And finally- any advice for other Broadspire customers?
~Stan Herring: Call them early in the day or late. Don't forget any personal or account information you might need for Broadspire to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Stan Herring taken from his Broadspire customer service problem that occurred on November 21st, 2017.

Broadspire

1.00 of 5 stars | 30 reviews

~Stan Herring's Broadspire Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
2 out of 5 stars

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