Brownells.com: Ordered $*** dollars worth of parts on * day sh...
A Brownells.com customer review by GetHuman user ~mr bowen from November 26th, 2017
Background on ~mr bowen's case
GetHuman: ~mr bowen - can you tell our other Brownells.com customers when your case took place?
~mr bowen: Yup. It was morning, on November 24th.
GetHuman: Did you reach out to Brownells.com, and if so, how?
GetHuman: And which of these common Brownells.com customer issues best describes the reason you wanted to talk to them?
(Shows ~mr bowen a list of common Brownells.com problems)
~mr bowen: "Returns" was why I was trying to call.
~mr bowen's review of Brownells.com customer service
GetHuman: So how would you sum up your experience for GetHuman's Brownells.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~mr bowen: Ordered $*** dollars worth of parts on * day ship and a week later had to call and ask where it is .then * days later it shipped no charge but they didnt bill me.when called they said order would process and ship overnight but it had already shipped they didn't know it was due to arrive and I haven't even payed yet tho they said it was paid a week earlier .they dont have a clue even after telling them this they only offered a gift card for next use.it was my first and last experience with them there are more companies that sell the same services than them like midway
GetHuman: Let's quantify your experience contacting Brownells.com. On a scale of 1 to 5, how easy is it go get help on a Brownells.com problem?
~mr bowen: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~mr bowen: I'd give them a one out of five on communication.
GetHuman: And what about Brownells.com's ability to quickly and effectively address your problem?
~mr bowen: For that I would say one out of five.
GetHuman: And finally- any advice for other Brownells.com customers?
~mr bowen: Call them early in the day or late. Don't forget any personal or account information you might need for Brownells.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~mr bowen taken from his Brownells.com customer service problem that occurred on November 24th, 2017.
Brownells.com
1.00 of 5 stars | 5 reviews
~mr bowen's Brownells.com Review
Difficulty of finding help
1 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
1 out of 5 stars
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