Budget Mobile: Ignored my request for new free phone why? I wa...

A Budget Mobile customer review by GetHuman user ~Bhola Dahal from November 26th, 2017

Background on ~Bhola Dahal's case

GetHuman: ~Bhola Dahal - can you tell our other Budget Mobile customers when your case took place?
~Bhola Dahal: Yes. It was middle of the night, on November 16th.
GetHuman: Did you reach out to Budget Mobile, and if so, how?
~Bhola Dahal: I used the 888-777-4007 number I found for on the GetHuman Budget Mobile customer phone number page I was on: Budget Mobile Customer Service Phone Number
GetHuman: And which of these common Budget Mobile customer issues best describes the reason you wanted to talk to them?
(Shows ~Bhola Dahal a list of common Budget Mobile problems)
~Bhola Dahal: "None of those really matches why I wanted to call Budget Mobile that day." was why I was trying to call.

~Bhola Dahal's review of Budget Mobile customer service

GetHuman: So how would you sum up your experience for GetHuman's Budget Mobile customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Bhola Dahal: Ignored my request for new free phone why? I want asap being a low income family. I have no free phone..
GetHuman: Let's quantify your experience contacting Budget Mobile. On a scale of 1 to 5, how easy is it go get help on a Budget Mobile problem?
~Bhola Dahal: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Bhola Dahal: I'd give them a three out of five on communication.
GetHuman: And what about Budget Mobile's ability to quickly and effectively address your problem?
~Bhola Dahal: For that I would say four out of five.
GetHuman: And finally- any advice for other Budget Mobile customers?
~Bhola Dahal: Call them early in the day or late. Don't forget any personal or account information you might need for Budget Mobile to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Bhola Dahal taken from his Budget Mobile customer service problem that occurred on November 16th, 2017.

Budget Mobile

1.43 of 5 stars | 75 reviews

~Bhola Dahal's Budget Mobile Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
3 out of 5 stars

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