Budget Mobile: Misrepresented to an old person who need's thei...
A Budget Mobile customer review by GetHuman user ~Beverly Ramirez from November 27th, 2017
Background on ~Beverly Ramirez's case
GetHuman: ~Beverly Ramirez - can you tell our other Budget Mobile customers when your case took place?
~Beverly Ramirez: Sure. It was middle of the night, on November 23rd.
GetHuman: Did you reach out to Budget Mobile, and if so, how?
GetHuman: And which of these common Budget Mobile customer issues best describes the reason you wanted to talk to them?
(Shows ~Beverly Ramirez a list of common Budget Mobile problems)
~Beverly Ramirez: "None of those really matches why I wanted to call Budget Mobile that day." was why I was trying to call.
~Beverly Ramirez's review of Budget Mobile customer service
GetHuman: So how would you sum up your experience for GetHuman's Budget Mobile customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Beverly Ramirez: Misrepresented to an old person who need's their landline lifeline, that's hooked up to emergency services, who has dementia, cancer, broken ankle, just had surgery on ankle. They lied to her, can't get thruto anyone @ your ****-***-****,have tried for *wks,get hung up on.
GetHuman: Let's quantify your experience contacting Budget Mobile. On a scale of 1 to 5, how easy is it go get help on a Budget Mobile problem?
~Beverly Ramirez: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Beverly Ramirez: I'd give them a three out of five on communication.
GetHuman: And what about Budget Mobile's ability to quickly and effectively address your problem?
~Beverly Ramirez: For that I would say four out of five.
GetHuman: And finally- any advice for other Budget Mobile customers?
~Beverly Ramirez: Call them early in the day or late. Don't forget any personal or account information you might need for Budget Mobile to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Beverly Ramirez taken from his Budget Mobile customer service problem that occurred on November 23rd, 2017.