Budget Rent a Car: Do not prepay for a car. We got to the counter...
A Budget Rent a Car customer review by GetHuman user GetHuman-102727 from November 23rd, 2017
Background on GetHuman-102727's case
GetHuman: GetHuman-102727 - can you tell our other Budget Rent a Car customers when your case took place?
GetHuman-102727: Yeah. It was evening, on November 20th.
GetHuman: Did you reach out to Budget Rent a Car, and if so, how?
GetHuman: And which of these common Budget Rent a Car customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-102727 a list of common Budget Rent a Car problems)
GetHuman-102727: "Cancel booking" was why I was trying to call.
GetHuman-102727's review of Budget Rent a Car customer service
GetHuman: So how would you sum up your experience for GetHuman's Budget Rent a Car customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-102727: Do not prepay for a car. We got to the counter to pick the car up and had a balance due! What's the point of prepaying??? So I call customer service and complain and there is nothing they can do. Ripoff that's what it was. ***
GetHuman: Let's quantify your experience contacting Budget Rent a Car. On a scale of 1 to 5, how easy is it go get help on a Budget Rent a Car problem?
GetHuman-102727: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-102727: I'd give them a three out of five on communication.
GetHuman: And what about Budget Rent a Car's ability to quickly and effectively address your problem?
GetHuman-102727: For that I would say two out of five.
GetHuman: And finally- any advice for other Budget Rent a Car customers?
GetHuman-102727: Call them early in the day or late. Don't forget any personal or account information you might need for Budget Rent a Car to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-102727 taken from his Budget Rent a Car customer service problem that occurred on November 20th, 2017.