Burger King: Worst customer service I have ever encountered...
A Burger King customer review by GetHuman user GetHuman-432518 from November 24th, 2017
Background on GetHuman-432518's case
GetHuman: GetHuman-432518 - can you tell our other Burger King customers when your case took place?
GetHuman-432518: Yup. It was middle of the night, on November 16th.
GetHuman: Did you reach out to Burger King, and if so, how?
GetHuman: And which of these common Burger King customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-432518 a list of common Burger King problems)
GetHuman-432518: "Cancel a reservation" was why I was trying to call.
GetHuman-432518's review of Burger King customer service
GetHuman: So how would you sum up your experience for GetHuman's Burger King customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-432518: Worst customer service I have ever encountered. The timeliness was fine, that wasn't the issue. Manager would not even take my order, said that's not what the coupon was for when I was trying to place my order.
GetHuman: Let's quantify your experience contacting Burger King. On a scale of 1 to 5, how easy is it go get help on a Burger King problem?
GetHuman-432518: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-432518: I'd give them a one out of five on communication.
GetHuman: And what about Burger King's ability to quickly and effectively address your problem?
GetHuman-432518: For that I would say four out of five.
GetHuman: And finally- any advice for other Burger King customers?
GetHuman-432518: Call them early in the day or late. Don't forget any personal or account information you might need for Burger King to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-432518 taken from his Burger King customer service problem that occurred on November 16th, 2017.