Burger King: your apple glen store use to be my favorite. I...
A Burger King customer review by GetHuman user ~yankee girl from November 21st, 2017
Background on ~yankee girl's case
GetHuman: ~yankee girl - can you tell our other Burger King customers when your case took place?
~yankee girl: Yup. It was middle of the night, on November 16th.
GetHuman: Did you reach out to Burger King, and if so, how?
GetHuman: And which of these common Burger King customer issues best describes the reason you wanted to talk to them?
(Shows ~yankee girl a list of common Burger King problems)
~yankee girl: "Cancel a reservation" was why I was trying to call.
~yankee girl's review of Burger King customer service
GetHuman: So how would you sum up your experience for GetHuman's Burger King customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~yankee girl: your apple glen store use to be my favorite. I are there * to * times a week, because I work close to your store there. the last few weeks have been bad,,, but the other day took the cake.. your manager there Tanisha( I remember this name because she is the one who I have the problems with)anyway,, I stood in line for about * min first of all while she was talking to a co worker about something un related to my service. I tried to get her attention and she put her finger up as to say just a min...after I finally got my order in,, and got it,,i sat down and realized they forgot my fries,, when I went up and told Tanisha that she replied to me.." you didn't order fries"....I said yes I did,,she again said " I took your order myself and you didn't order fries" I went back to my table got my receipt and showed her that there were fries ordered,,,you would think I would have gotten an im sorry,, or something,,i got a " uhhh" then she put them on a tray and tossed them to me.my friends and I
GetHuman: Let's quantify your experience contacting Burger King. On a scale of 1 to 5, how easy is it go get help on a Burger King problem?
~yankee girl: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~yankee girl: I'd give them a four out of five on communication.
GetHuman: And what about Burger King's ability to quickly and effectively address your problem?
~yankee girl: For that I would say one out of five.
GetHuman: And finally- any advice for other Burger King customers?
~yankee girl: Call them early in the day or late. Don't forget any personal or account information you might need for Burger King to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~yankee girl taken from his Burger King customer service problem that occurred on November 16th, 2017.