CWMALLS: Very good service. Full refund as it's a little...

A CWMALLS customer review by GetHuman user ~debora from November 26th, 2017

Background on ~debora's case

GetHuman: ~debora - can you tell our other CWMALLS customers when your case took place?
~debora: Yes I can. It was evening, on November 23rd.
GetHuman: Did you reach out to CWMALLS, and if so, how?
~debora: I used a email I found on the GetHuman CWMALLS customer service contact info page: Contact CWMALLS Customer Service
GetHuman: And which of these common CWMALLS customer issues best describes the reason you wanted to talk to them?
(Shows ~debora a list of common CWMALLS problems)
~debora: "Warranty claim" was why I was trying to contact.

~debora's review of CWMALLS customer service

GetHuman: So how would you sum up your experience for GetHuman's CWMALLS customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~debora: Very good service. Full refund as it's a little small to my husband's size. That's a really nice sheepskin coat. Just out of stock, or I definitely will choose to change the size.
GetHuman: Let's quantify your experience contacting CWMALLS. On a scale of 1 to 5, how easy is it go get help on a CWMALLS problem?
~debora: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~debora: I'd give them a four out of five on communication.
GetHuman: And what about CWMALLS's ability to quickly and effectively address your problem?
~debora: For that I would say five out of five.
GetHuman: And finally- any advice for other CWMALLS customers?
~debora: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for CWMALLS to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~debora taken from his CWMALLS customer service problem that occurred on November 23rd, 2017.

CWMALLS

4.33 of 5 stars | 12 reviews

~debora's CWMALLS Review

Difficulty of finding help
5 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
5 out of 5 stars

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