Cabela's: I never got to talk with anyone, I called ** ti...
A Cabela's customer review by GetHuman user ~ratroscoe from November 25th, 2017
Background on ~ratroscoe's case
GetHuman: ~ratroscoe - can you tell our other Cabela's customers when your case took place?
~ratroscoe: Yes I can. It was afternoon, on November 15th.
GetHuman: Did you reach out to Cabela's, and if so, how?
GetHuman: And which of these common Cabela's customer issues best describes the reason you wanted to talk to them?
(Shows ~ratroscoe a list of common Cabela's problems)
~ratroscoe: "Track order" was why I was trying to call.
~ratroscoe's review of Cabela's customer service
GetHuman: So how would you sum up your experience for GetHuman's Cabela's customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~ratroscoe: I never got to talk with anyone, I called ** times today and NEVER got to talk with anyone!!!! I am considering not buying from them anymore, very disappointed!! We've been buying form them for many years, this is the first time I am so livid! You can normally talk with someone, either live chat or on the phone. Tried both and nothing. Live chat said I would be called back by **:** & I called at **:** Pacific time...ARE you kidding me???? We are no longer a fan, maybe time to go to another...VERY unsatisfied Can't even check our order status online.
GetHuman: Let's quantify your experience contacting Cabela's. On a scale of 1 to 5, how easy is it go get help on a Cabela's problem?
~ratroscoe: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~ratroscoe: I'd give them a five out of five on communication.
GetHuman: And what about Cabela's's ability to quickly and effectively address your problem?
~ratroscoe: For that I would say four out of five.
GetHuman: And finally- any advice for other Cabela's customers?
~ratroscoe: Call them early in the day or late. Don't forget any personal or account information you might need for Cabela's to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~ratroscoe taken from his Cabela's customer service problem that occurred on November 15th, 2017.