California Department of Motor Vehicles (DMV/RMV): I went to the San Mateo DMV. I waited at the DM...
A California Department of Motor Vehicles (DMV/RMV) customer review by GetHuman user GetHuman-113208 from November 13th, 2017
Background on GetHuman-113208's case
GetHuman: GetHuman-113208 - can you tell our other California Department of Motor Vehicles (DMV/RMV) customers when your case took place?
GetHuman-113208: Yup. It was late at night, on November 3rd.
GetHuman: Did you reach out to California Department of Motor Vehicles (DMV/RMV), and if so, how?
GetHuman: And which of these common California Department of Motor Vehicles (DMV/RMV) customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-113208 a list of common California Department of Motor Vehicles (DMV/RMV) problems)
GetHuman-113208: "Complaint" was why I was trying to call.
GetHuman-113208's review of California Department of Motor Vehicles (DMV/RMV) customer service
GetHuman: So how would you sum up your experience for GetHuman's California Department of Motor Vehicles (DMV/RMV) customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-113208: I went to the San Mateo DMV. I waited at the DMV to renew my license for almost an hour and a half, I got tiered of waiting so I left, went back the next day and waited ** min. and again got tired of waiting so I left, there was only about ** people both times I was there. I decided to go to the one in Hayward, there was about *** people at this DMV. I decided to wait, I was shocked that it only took them ** min. to call my number. That should tell you something about the San Mateo DMV. They are so slow and have no customer service at all. everyone looks like they have bad attitudes. If they don't like their jobs they need to quit or get fired. That's what our tax dollars are paying for. Don't go to the DMV in San Mateo... The worst one I've seen...
GetHuman: Let's quantify your experience contacting California Department of Motor Vehicles (DMV/RMV). On a scale of 1 to 5, how easy is it go get help on a California Department of Motor Vehicles (DMV/RMV) problem?
GetHuman-113208: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-113208: I'd give them a three out of five on communication.
GetHuman: And what about California Department of Motor Vehicles (DMV/RMV)'s ability to quickly and effectively address your problem?
GetHuman-113208: For that I would say five out of five.
GetHuman: And finally- any advice for other California Department of Motor Vehicles (DMV/RMV) customers?
GetHuman-113208: Call them early in the day or late. Don't forget any personal or account information you might need for California Department of Motor Vehicles (DMV/RMV) to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-113208 taken from his California Department of Motor Vehicles (DMV/RMV) customer service problem that occurred on November 3rd, 2017.