California Department of Motor Vehicles (DMV/RMV): waited on hold for ** mins. then phone disconne...
A California Department of Motor Vehicles (DMV/RMV) customer review by GetHuman user ~frustrated from November 23rd, 2017
Background on ~frustrated's case
GetHuman: ~frustrated - can you tell our other California Department of Motor Vehicles (DMV/RMV) customers when your case took place?
~frustrated: Yes I can. It was evening, on November 19th.
GetHuman: Did you reach out to California Department of Motor Vehicles (DMV/RMV), and if so, how?
GetHuman: And which of these common California Department of Motor Vehicles (DMV/RMV) customer issues best describes the reason you wanted to talk to them?
(Shows ~frustrated a list of common California Department of Motor Vehicles (DMV/RMV) problems)
~frustrated: "Lost ID/License Renewal" was why I was trying to call.
~frustrated's review of California Department of Motor Vehicles (DMV/RMV) customer service
GetHuman: So how would you sum up your experience for GetHuman's California Department of Motor Vehicles (DMV/RMV) customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~frustrated: waited on hold for ** mins. then phone disconnected. NEVER spoke to a live person. Liked the hold music though.
GetHuman: Let's quantify your experience contacting California Department of Motor Vehicles (DMV/RMV). On a scale of 1 to 5, how easy is it go get help on a California Department of Motor Vehicles (DMV/RMV) problem?
~frustrated: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~frustrated: I'd give them a one out of five on communication.
GetHuman: And what about California Department of Motor Vehicles (DMV/RMV)'s ability to quickly and effectively address your problem?
~frustrated: For that I would say five out of five.
GetHuman: And finally- any advice for other California Department of Motor Vehicles (DMV/RMV) customers?
~frustrated: Call them early in the day or late. Don't forget any personal or account information you might need for California Department of Motor Vehicles (DMV/RMV) to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~frustrated taken from his California Department of Motor Vehicles (DMV/RMV) customer service problem that occurred on November 19th, 2017.