California Department of Motor Vehicles (DMV/RMV): we were missing registration papers (lost), and...
A California Department of Motor Vehicles (DMV/RMV) customer review by GetHuman user ~pandasgirl from October 31st, 2017
Background on ~pandasgirl's case
GetHuman: ~pandasgirl - can you tell our other California Department of Motor Vehicles (DMV/RMV) customers when your case took place?
~pandasgirl: Yes. It was evening, on October 24th.
GetHuman: Did you reach out to California Department of Motor Vehicles (DMV/RMV), and if so, how?
GetHuman: And which of these common California Department of Motor Vehicles (DMV/RMV) customer issues best describes the reason you wanted to talk to them?
(Shows ~pandasgirl a list of common California Department of Motor Vehicles (DMV/RMV) problems)
~pandasgirl: "Registration" was why I was trying to call.
~pandasgirl's review of California Department of Motor Vehicles (DMV/RMV) customer service
GetHuman: So how would you sum up your experience for GetHuman's California Department of Motor Vehicles (DMV/RMV) customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~pandasgirl: we were missing registration papers (lost), and the rep gave us quick help. Have last year's RIN (registration identification number) handy, and you can STILL do the paperwork online. If you've changed addresses, it won't work. BUT, you can still ask the rep for the total amt due and send it via a check to your local DMV office. Include the license plate * and smog check certificate info- you're good to go.*WHEW. That was easy!
GetHuman: Let's quantify your experience contacting California Department of Motor Vehicles (DMV/RMV). On a scale of 1 to 5, how easy is it go get help on a California Department of Motor Vehicles (DMV/RMV) problem?
~pandasgirl: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~pandasgirl: I'd give them a five out of five on communication.
GetHuman: And what about California Department of Motor Vehicles (DMV/RMV)'s ability to quickly and effectively address your problem?
~pandasgirl: For that I would say three out of five.
GetHuman: And finally- any advice for other California Department of Motor Vehicles (DMV/RMV) customers?
~pandasgirl: Call them early in the day or late. Don't forget any personal or account information you might need for California Department of Motor Vehicles (DMV/RMV) to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~pandasgirl taken from his California Department of Motor Vehicles (DMV/RMV) customer service problem that occurred on October 24th, 2017.