California Employment Development Department (EDD): I was able to get through to a human right away...
A California Employment Development Department (EDD) customer review by GetHuman user ~andrea from November 9th, 2017
Background on ~andrea's case
GetHuman: ~andrea - can you tell our other California Employment Development Department (EDD) customers when your case took place?
~andrea: Yes I can. It was late at night, on November 7th.
GetHuman: Did you reach out to California Employment Development Department (EDD), and if so, how?
GetHuman: And which of these common California Employment Development Department (EDD) customer issues best describes the reason you wanted to talk to them?
(Shows ~andrea a list of common California Employment Development Department (EDD) problems)
~andrea: "Re-open a claim" was why I was trying to call.
~andrea's review of California Employment Development Department (EDD) customer service
GetHuman: So how would you sum up your experience for GetHuman's California Employment Development Department (EDD) customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~andrea: I was able to get through to a human right away, but unfortunately, she just transferred me back to the endless phone tree system. I called back asking for advice on how to get a hold of a human, and she said that its possible through at least one of the phone tree items, but couldn't tell me which one. She advised I just keep trying????!!!!
GetHuman: Let's quantify your experience contacting California Employment Development Department (EDD). On a scale of 1 to 5, how easy is it go get help on a California Employment Development Department (EDD) problem?
~andrea: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~andrea: I'd give them a three out of five on communication.
GetHuman: And what about California Employment Development Department (EDD)'s ability to quickly and effectively address your problem?
~andrea: For that I would say five out of five.
GetHuman: And finally- any advice for other California Employment Development Department (EDD) customers?
~andrea: Call them early in the day or late. Don't forget any personal or account information you might need for California Employment Development Department (EDD) to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~andrea taken from his California Employment Development Department (EDD) customer service problem that occurred on November 7th, 2017.