California Employment Development Department (EDD): This number worked. The first thing I heard un...
A California Employment Development Department (EDD) customer review by GetHuman user ~metric from November 9th, 2017
Background on ~metric's case
GetHuman: ~metric - can you tell our other California Employment Development Department (EDD) customers when your case took place?
~metric: Yup. It was afternoon, on October 30th.
GetHuman: Did you reach out to California Employment Development Department (EDD), and if so, how?
GetHuman: And which of these common California Employment Development Department (EDD) customer issues best describes the reason you wanted to talk to them?
(Shows ~metric a list of common California Employment Development Department (EDD) problems)
~metric: "Eligibility question" was why I was trying to call.
~metric's review of California Employment Development Department (EDD) customer service
GetHuman: So how would you sum up your experience for GetHuman's California Employment Development Department (EDD) customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~metric: This number worked. The first thing I heard under the persons breath is "how do people get this number" I was transferred to a person who looked up my claim and asked me to hold. I was on hold for about * minutes and another person picked up and asked for the same information. She was able to answer all my questions and get things moving. I mentioned to her that I was happy to finally get a hold of someone, but was quickly corrected in being told I needed to call the main number. I didn't want to start an issue so I just agreed with her and politely let her tell me the next steps.
GetHuman: Let's quantify your experience contacting California Employment Development Department (EDD). On a scale of 1 to 5, how easy is it go get help on a California Employment Development Department (EDD) problem?
~metric: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~metric: I'd give them a four out of five on communication.
GetHuman: And what about California Employment Development Department (EDD)'s ability to quickly and effectively address your problem?
~metric: For that I would say five out of five.
GetHuman: And finally- any advice for other California Employment Development Department (EDD) customers?
~metric: Call them early in the day or late. Don't forget any personal or account information you might need for California Employment Development Department (EDD) to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~metric taken from his California Employment Development Department (EDD) customer service problem that occurred on October 30th, 2017.