California Public Employees Retirement System (CalPERS): PERS listed me as dead and not my husband. This...
A California Public Employees Retirement System (CalPERS) customer review by GetHuman user ~pattibel from November 16th, 2017
Background on ~pattibel's case
GetHuman: ~pattibel - can you tell our other California Public Employees Retirement System (CalPERS) customers when your case took place?
~pattibel: Yeah. It was middle of the night, on November 8th.
GetHuman: Did you reach out to California Public Employees Retirement System (CalPERS), and if so, how?
GetHuman: And which of these common California Public Employees Retirement System (CalPERS) customer issues best describes the reason you wanted to talk to them?
(Shows ~pattibel a list of common California Public Employees Retirement System (CalPERS) problems)
~pattibel: "Get financial advice" was why I was trying to call.
~pattibel's review of California Public Employees Retirement System (CalPERS) customer service
GetHuman: So how would you sum up your experience for GetHuman's California Public Employees Retirement System (CalPERS) customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~pattibel: PERS listed me as dead and not my husband. This resulted in Death Notices from PERS, banks, Kaiser, etc. This time via the GetHuman web site, I was able to speak to a supervisor and will check back in a few days to be sure they got the certified packet of information I sent them.
GetHuman: Let's quantify your experience contacting California Public Employees Retirement System (CalPERS). On a scale of 1 to 5, how easy is it go get help on a California Public Employees Retirement System (CalPERS) problem?
~pattibel: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~pattibel: I'd give them a five out of five on communication.
GetHuman: And what about California Public Employees Retirement System (CalPERS)'s ability to quickly and effectively address your problem?
~pattibel: For that I would say five out of five.
GetHuman: And finally- any advice for other California Public Employees Retirement System (CalPERS) customers?
~pattibel: Call them early in the day or late. Don't forget any personal or account information you might need for California Public Employees Retirement System (CalPERS) to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~pattibel taken from his California Public Employees Retirement System (CalPERS) customer service problem that occurred on November 8th, 2017.