Capital One: I chatted to simply find out when a payment was...
A Capital One customer review by GetHuman user ~ae from November 10th, 2017
Background on ~ae's case
GetHuman: ~ae - can you tell our other Capital One customers when your case took place?
~ae: Yeah. It was afternoon, on November 5th.
GetHuman: Did you reach out to Capital One, and if so, how?
GetHuman: And which of these common Capital One customer issues best describes the reason you wanted to talk to them?
(Shows ~ae a list of common Capital One problems)
~ae: "Complaint" was why I was trying to call.
~ae's review of Capital One customer service
GetHuman: So how would you sum up your experience for GetHuman's Capital One customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~ae: I chatted to simply find out when a payment was going to post. That question, thankfully,was answered. When I asked to find out when my account would be reviewed for a credit increase, the agent proceeded to tell me that all of my payments were less than minimums. This is untrue. They were less than the full balance on my account, but at least the minimum or substantially over the minumum. When I pointed out the error to the agent, he proceeded to berate me and tell me that Capital One only helped good customers and I was obviously not concerned about my credit. Rather than continue arguing with him, I asked to take an online customer service survey, at which point he just started copy*pasting responses that had nothing to do with our conversation until I got frustrated and ended the chat. I will be calling Capital One to discuss. If a good resolution in not reached, I will be cancelling my card.
GetHuman: Let's quantify your experience contacting Capital One. On a scale of 1 to 5, how easy is it go get help on a Capital One problem?
~ae: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~ae: I'd give them a two out of five on communication.
GetHuman: And what about Capital One's ability to quickly and effectively address your problem?
~ae: For that I would say three out of five.
GetHuman: And finally- any advice for other Capital One customers?
~ae: Call them early in the day or late. Don't forget any personal or account information you might need for Capital One to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~ae taken from his Capital One customer service problem that occurred on November 5th, 2017.