Car2go: These people said they were just the credit car...
A Car2go customer review by GetHuman user ~Dismayed from November 25th, 2017
Background on ~Dismayed's case
GetHuman: ~Dismayed - can you tell our other Car2go customers when your case took place?
~Dismayed: Yeah. It was evening, on November 21st.
GetHuman: Did you reach out to Car2go, and if so, how?
GetHuman: And which of these common Car2go customer issues best describes the reason you wanted to talk to them?
(Shows ~Dismayed a list of common Car2go problems)
~Dismayed: "Missing item" was why I was trying to call.
~Dismayed's review of Car2go customer service
GetHuman: So how would you sum up your experience for GetHuman's Car2go customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Dismayed: These people said they were just the credit card company and gave me the number of a company called Laser Spine Institute, which had absolutely nothing to do with Car*go.
GetHuman: Let's quantify your experience contacting Car2go. On a scale of 1 to 5, how easy is it go get help on a Car2go problem?
~Dismayed: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Dismayed: I'd give them a one out of five on communication.
GetHuman: And what about Car2go's ability to quickly and effectively address your problem?
~Dismayed: For that I would say five out of five.
GetHuman: And finally- any advice for other Car2go customers?
~Dismayed: Call them early in the day or late. Don't forget any personal or account information you might need for Car2go to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Dismayed taken from his Car2go customer service problem that occurred on November 21st, 2017.
Car2go
1.50 of 5 stars | 23 reviews
~Dismayed's Car2go Review
Difficulty of finding help
3 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
3 out of 5 stars
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