CarRentals.com: I aksed for a refund last week.
A CarRentals.com customer review by GetHuman user GetHuman-pereyraa from December 7th, 2017
Background on GetHuman-pereyraa's case
GetHuman: GetHuman-pereyraa - can you tell our other CarRentals.com customers when your case took place?
GetHuman-pereyraa: Yes I can. It was middle of the night, on December 6th.
GetHuman: Did you reach out to CarRentals.com, and if so, how?
GetHuman: And which of these common CarRentals.com customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-pereyraa a list of common CarRentals.com problems)
GetHuman-pereyraa: "Refund a Charge" was why I was trying to contact.
GetHuman-pereyraa's review of CarRentals.com customer service
GetHuman: So how would you sum up your experience for GetHuman's CarRentals.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-pereyraa: I aksed for a refund last week.
GetHuman: Can you tell the rest of us a bit more from what happened on 12/06/17?
GetHuman-pereyraa: My credit card did not match my drivers license so I want able to rent the car I wanted. I did write to toy last week and u still haven't heard a response. Hope you get back to me soon
GetHuman: Let's quantify your experience contacting CarRentals.com. On a scale of 1 to 5, how easy is it go get help on a CarRentals.com problem?
GetHuman-pereyraa: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-pereyraa: I'd give them a five out of five on communication.
GetHuman: And what about CarRentals.com's ability to quickly and effectively address your problem?
GetHuman-pereyraa: For that I would say five out of five.
GetHuman: And finally- any advice for other CarRentals.com customers?
GetHuman-pereyraa: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for CarRentals.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-pereyraa taken from his CarRentals.com customer service problem that occurred on December 6th, 2017.
CarRentals.com
3.60 of 5 stars | 59 reviews
GetHuman-pereyraa's CarRentals.com Review
Difficulty of finding help
3 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
4 out of 5 stars
GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like CarRentals.com, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with CarRentals.com in any way.