Carbonite: Long waiting time for a problem (their pop-up a...
A Carbonite customer review by GetHuman user ~mem from November 19th, 2017
Background on ~mem's case
GetHuman: ~mem - can you tell our other Carbonite customers when your case took place?
~mem: Yes I can. It was afternoon, on November 16th.
GetHuman: Did you reach out to Carbonite, and if so, how?
GetHuman: And which of these common Carbonite customer issues best describes the reason you wanted to talk to them?
(Shows ~mem a list of common Carbonite problems)
~mem: "Repairs" was why I was trying to call.
~mem's review of Carbonite customer service
GetHuman: So how would you sum up your experience for GetHuman's Carbonite customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~mem: Long waiting time for a problem (their pop-up and unable to close it) which should not have occurred in the first place. Customer service person seemed mostly indifferent to my lost time on this issue.
GetHuman: Let's quantify your experience contacting Carbonite. On a scale of 1 to 5, how easy is it go get help on a Carbonite problem?
~mem: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~mem: I'd give them a five out of five on communication.
GetHuman: And what about Carbonite's ability to quickly and effectively address your problem?
~mem: For that I would say five out of five.
GetHuman: And finally- any advice for other Carbonite customers?
~mem: Call them early in the day or late. Don't forget any personal or account information you might need for Carbonite to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~mem taken from his Carbonite customer service problem that occurred on November 16th, 2017.