DO NOT USE CARE.COM
A Care.com customer review by GetHuman user GetHuman-ellishi from December 1st, 2017
Background on GetHuman-ellishi's case
GetHuman: GetHuman-ellishi - can you tell our other Care.com customers when your case took place?
GetHuman-ellishi: Yes. It was evening, on November 23rd.
GetHuman: Did you reach out to Care.com, and if so, how?
GetHuman: And which of these common Care.com customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-ellishi a list of common Care.com problems)
GetHuman-ellishi: "Complaint" was why I was trying to call.
GetHuman-ellishi's review of Care.com customer service
GetHuman: So how would you sum up your experience for GetHuman's Care.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-ellishi: DO NOT USE CARE.COM
GetHuman: Can you tell the rest of us a bit more from what happened on 11/23/17?
GetHuman-ellishi: HIDDEN CHARGES!! USE A DIFFERENT NANNYING SERVICE that respects you!!! This one is a bloodsucking money-hungry scam! They exploit their users' financial privacy, and they knowingly and carefully orchestrate a system of miscommunication (starting with the free false advertisements), through their overly simple and unusable website and defensive prerecorded customer service. They obviously know cancellations are on the horizon and they deter this as much as possible, so don't even sign up at all! HORRIBLE EXPERIENCE, wish I could get all my money back from the last * months!
GetHuman: Let's quantify your experience contacting Care.com. On a scale of 1 to 5, how easy is it go get help on a Care.com problem?
GetHuman-ellishi: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-ellishi: I'd give them a one out of five on communication.
GetHuman: And what about Care.com's ability to quickly and effectively address your problem?
GetHuman-ellishi: For that I would say three out of five.
GetHuman: And finally- any advice for other Care.com customers?
GetHuman-ellishi: Call them early in the day or late. Don't forget any personal or account information you might need for Care.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-ellishi taken from his Care.com customer service problem that occurred on November 23rd, 2017.