Care.com: There is no way to speak with a person. It is a...
A Care.com customer review by GetHuman user ~Don't waste your time from November 18th, 2017
Background on ~Don't waste your time's case
GetHuman: ~Don't waste your time - can you tell our other Care.com customers when your case took place?
~Don't waste your time: Yup. It was afternoon, on November 16th.
GetHuman: Did you reach out to Care.com, and if so, how?
GetHuman: And which of these common Care.com customer issues best describes the reason you wanted to talk to them?
(Shows ~Don't waste your time a list of common Care.com problems)
~Don't waste your time: "Refund a Charge" was why I was trying to call.
~Don't waste your time's review of Care.com customer service
GetHuman: So how would you sum up your experience for GetHuman's Care.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Don't waste your time: There is no way to speak with a person. It is all recorded information, and if you do not get a response they send you to the FAQ section on care.com
GetHuman: Let's quantify your experience contacting Care.com. On a scale of 1 to 5, how easy is it go get help on a Care.com problem?
~Don't waste your time: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Don't waste your time: I'd give them a one out of five on communication.
GetHuman: And what about Care.com's ability to quickly and effectively address your problem?
~Don't waste your time: For that I would say three out of five.
GetHuman: And finally- any advice for other Care.com customers?
~Don't waste your time: Call them early in the day or late. Don't forget any personal or account information you might need for Care.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Don't waste your time taken from his Care.com customer service problem that occurred on November 16th, 2017.