Care.com: Cancelled membership the day I was to be charge...
A Care.com customer review by GetHuman user ~satisfied from November 23rd, 2017
Background on ~satisfied's case
GetHuman: ~satisfied - can you tell our other Care.com customers when your case took place?
~satisfied: Sure. It was middle of the night, on November 20th.
GetHuman: Did you reach out to Care.com, and if so, how?
GetHuman: And which of these common Care.com customer issues best describes the reason you wanted to talk to them?
(Shows ~satisfied a list of common Care.com problems)
~satisfied: "Cancel Account" was why I was trying to call.
~satisfied's review of Care.com customer service
GetHuman: So how would you sum up your experience for GetHuman's Care.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~satisfied: Cancelled membership the day I was to be charged for the monthly premium plan. Got an e-mail later in the morning confirming the charge (timing of cancellation?). Called to request a refund and it was processed immediately.
GetHuman: Let's quantify your experience contacting Care.com. On a scale of 1 to 5, how easy is it go get help on a Care.com problem?
~satisfied: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~satisfied: I'd give them a one out of five on communication.
GetHuman: And what about Care.com's ability to quickly and effectively address your problem?
~satisfied: For that I would say four out of five.
GetHuman: And finally- any advice for other Care.com customers?
~satisfied: Call them early in the day or late. Don't forget any personal or account information you might need for Care.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~satisfied taken from his Care.com customer service problem that occurred on November 20th, 2017.