Care.com: Complaint
A Care.com customer review by GetHuman user GetHuman-jweeksss from December 4th, 2017
Background on GetHuman-jweeksss's case
GetHuman: GetHuman-jweeksss - can you tell our other Care.com customers when your case took place?
GetHuman-jweeksss: Yes. It was evening, on December 2nd.
GetHuman: Did you reach out to Care.com, and if so, how?
GetHuman: And which of these common Care.com customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-jweeksss a list of common Care.com problems)
GetHuman-jweeksss: "Overcharge/Strange charge" was why I was trying to call.
GetHuman-jweeksss's review of Care.com customer service
GetHuman: So how would you sum up your experience for GetHuman's Care.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-jweeksss: Complaint
GetHuman: Can you tell the rest of us a bit more from what happened on 12/02/17?
GetHuman-jweeksss: I keep trying to contact care.com. They won't allow me to make an account since they say my background didn't pass years ago. Well I never had a background done. I even called sterling the company that does the backgrounds. Never had one done. They even checked with my Ssn number. Care keeps saying they can't fix this issue. They don't allow me to speak to a manager or anything. I have emailed and called multiple times. I deserve a fair shot at a job because I know for a fact nothing on my background would cause issues as I worked at a hospital.
GetHuman: Let's quantify your experience contacting Care.com. On a scale of 1 to 5, how easy is it go get help on a Care.com problem?
GetHuman-jweeksss: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-jweeksss: I'd give them a three out of five on communication.
GetHuman: And what about Care.com's ability to quickly and effectively address your problem?
GetHuman-jweeksss: For that I would say one out of five.
GetHuman: And finally- any advice for other Care.com customers?
GetHuman-jweeksss: Call them early in the day or late. Don't forget any personal or account information you might need for Care.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-jweeksss taken from his Care.com customer service problem that occurred on December 2nd, 2017.