Care.com: This business did NOT want to refund me what th...
A Care.com customer review by GetHuman user GetHuman-409335 from November 28th, 2017
Background on GetHuman-409335's case
GetHuman: GetHuman-409335 - can you tell our other Care.com customers when your case took place?
GetHuman-409335: Yes I can. It was middle of the night, on November 24th.
GetHuman: Did you reach out to Care.com, and if so, how?
GetHuman: And which of these common Care.com customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-409335 a list of common Care.com problems)
GetHuman-409335: "Refund a Charge" was why I was trying to call.
GetHuman-409335's review of Care.com customer service
GetHuman: So how would you sum up your experience for GetHuman's Care.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-409335: This business did NOT want to refund me what they got paid without my authorization!! *I could not find where is it stated that Care.com would continue withdrawing monthly money*payments from my bank acct. after I had selected ONLY * MONTH SERVICE when I signed up for their membership and I it gave me the option to choose the time frame --or else, WHAT IS THE POINT OF GIVING THE OPTION TO CHOOSE THE AMOUNT OF TIME you want to to use them???? This is cheating people and they know it!!! *I should have read the reviews before. They have more negative than positive ones. Not to mention I get more business from posting on Craigslist than I got with Care.com
GetHuman: Let's quantify your experience contacting Care.com. On a scale of 1 to 5, how easy is it go get help on a Care.com problem?
GetHuman-409335: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-409335: I'd give them a three out of five on communication.
GetHuman: And what about Care.com's ability to quickly and effectively address your problem?
GetHuman-409335: For that I would say one out of five.
GetHuman: And finally- any advice for other Care.com customers?
GetHuman-409335: Call them early in the day or late. Don't forget any personal or account information you might need for Care.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-409335 taken from his Care.com customer service problem that occurred on November 24th, 2017.