Care.com: I think it is extremely arrogant that a company...
A Care.com customer review by GetHuman user GetHuman-summerno from December 4th, 2017
Background on GetHuman-summerno's case
GetHuman: GetHuman-summerno - can you tell our other Care.com customers when your case took place?
GetHuman-summerno: Yeah. It was afternoon, on December 1st.
GetHuman: Did you reach out to Care.com, and if so, how?
GetHuman: And which of these common Care.com customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-summerno a list of common Care.com problems)
GetHuman-summerno: "Cancel Account" was why I was trying to call.
GetHuman-summerno's review of Care.com customer service
GetHuman: So how would you sum up your experience for GetHuman's Care.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-summerno: I think it is extremely arrogant that a company who has so many people that may have questions and who pay for a service through them think they are too good to post their phone number on their website in clear site and easy to find. What this looks like to many customers is the company does not want to be bothered with having to talk to someone to hear their problem. That's a bunch of **** to me esecailly seeing that a large portion of their targeted customers are senior citizens so to make it even more difficult for them they are doing. If I was someone looking to find care I could not find the support number. I would never use that company. Huge corporations need to remember a time when business used to put their phone number everywhere because that is how they gained business and now since the business grows your customer service and support to them no longer exists. It should be a complement to that people still even use this service.... *@sholes...
GetHuman: Let's quantify your experience contacting Care.com. On a scale of 1 to 5, how easy is it go get help on a Care.com problem?
GetHuman-summerno: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-summerno: I'd give them a five out of five on communication.
GetHuman: And what about Care.com's ability to quickly and effectively address your problem?
GetHuman-summerno: For that I would say two out of five.
GetHuman: And finally- any advice for other Care.com customers?
GetHuman-summerno: Call them early in the day or late. Don't forget any personal or account information you might need for Care.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-summerno taken from his Care.com customer service problem that occurred on December 1st, 2017.