Care.com: My wait time kept increasing . Outrageous , I w...
A Care.com customer review by GetHuman user ~ToniS from November 22nd, 2017
Background on ~ToniS's case
GetHuman: ~ToniS - can you tell our other Care.com customers when your case took place?
~ToniS: Yup. It was late at night, on November 18th.
GetHuman: Did you reach out to Care.com, and if so, how?
GetHuman: And which of these common Care.com customer issues best describes the reason you wanted to talk to them?
(Shows ~ToniS a list of common Care.com problems)
~ToniS: "Account Access" was why I was trying to call.
~ToniS's review of Care.com customer service
GetHuman: So how would you sum up your experience for GetHuman's Care.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~ToniS: My wait time kept increasing . Outrageous , I was charged twice and cannot speak with a customer care?*Ready to cancel.
GetHuman: Let's quantify your experience contacting Care.com. On a scale of 1 to 5, how easy is it go get help on a Care.com problem?
~ToniS: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~ToniS: I'd give them a five out of five on communication.
GetHuman: And what about Care.com's ability to quickly and effectively address your problem?
~ToniS: For that I would say one out of five.
GetHuman: And finally- any advice for other Care.com customers?
~ToniS: Call them early in the day or late. Don't forget any personal or account information you might need for Care.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~ToniS taken from his Care.com customer service problem that occurred on November 18th, 2017.