Care.com: they charged my card on a saturday but would no...
A Care.com customer review by GetHuman user ~ripped off from November 21st, 2017
Background on ~ripped off's case
GetHuman: ~ripped off - can you tell our other Care.com customers when your case took place?
~ripped off: Sure. It was morning, on November 13th.
GetHuman: Did you reach out to Care.com, and if so, how?
GetHuman: And which of these common Care.com customer issues best describes the reason you wanted to talk to them?
(Shows ~ripped off a list of common Care.com problems)
~ripped off: "Account Access" was why I was trying to call.
~ripped off's review of Care.com customer service
GetHuman: So how would you sum up your experience for GetHuman's Care.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~ripped off: they charged my card on a saturday but would not answer the phone! i signed up for one month, which means ONE MONTH! beware of giving this company your credit card number. no trouble getting visa on the phone, though.
GetHuman: Let's quantify your experience contacting Care.com. On a scale of 1 to 5, how easy is it go get help on a Care.com problem?
~ripped off: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~ripped off: I'd give them a two out of five on communication.
GetHuman: And what about Care.com's ability to quickly and effectively address your problem?
~ripped off: For that I would say five out of five.
GetHuman: And finally- any advice for other Care.com customers?
~ripped off: Call them early in the day or late. Don't forget any personal or account information you might need for Care.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~ripped off taken from his Care.com customer service problem that occurred on November 13th, 2017.