Care.com: Horrible... the looping answering service ..the...
A Care.com customer review by GetHuman user ~Garden Witch from November 26th, 2017
Background on ~Garden Witch's case
GetHuman: ~Garden Witch - can you tell our other Care.com customers when your case took place?
~Garden Witch: Sure. It was middle of the night, on November 20th.
GetHuman: Did you reach out to Care.com, and if so, how?
GetHuman: And which of these common Care.com customer issues best describes the reason you wanted to talk to them?
(Shows ~Garden Witch a list of common Care.com problems)
~Garden Witch: "Cancel Account" was why I was trying to call.
~Garden Witch's review of Care.com customer service
GetHuman: So how would you sum up your experience for GetHuman's Care.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Garden Witch: Horrible... the looping answering service ..the tripping website. Seriously, they need to have better customer service.
GetHuman: Let's quantify your experience contacting Care.com. On a scale of 1 to 5, how easy is it go get help on a Care.com problem?
~Garden Witch: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Garden Witch: I'd give them a one out of five on communication.
GetHuman: And what about Care.com's ability to quickly and effectively address your problem?
~Garden Witch: For that I would say two out of five.
GetHuman: And finally- any advice for other Care.com customers?
~Garden Witch: Call them early in the day or late. Don't forget any personal or account information you might need for Care.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Garden Witch taken from his Care.com customer service problem that occurred on November 20th, 2017.